FAQ

1. How can I contact you?
We offer customer service exclusively through Instagram Direct Message. Please reach out to @offnine_official

2. Do you offer international shipping?
Currently, we ship within the U.S. and selected international locations.
If your country is not listed at checkout, please message us at @offnine_official. We will check availability and do our best to accommodate your request.

3. What size should I order?
We recommend checking our Sizing page for detailed size information. If you have additional questions, feel free to message us.

4. Can I exchange or return my order?
We accept exchanges and returns within 30 days of delivery, provided the item is unworn and in original condition.
For full details, please see our Return & Exchange Policy below.

5. How are your drops released?
offnine releases limited quantities of each style through exclusive drops. Follow us on Instagram to stay updated on upcoming releases.

6. Can I use more than one discount code at checkout?
We're only able to accept one discount code per order. Thanks for understanding!