Shipping Policy

Shipping Policy

Thank you for shopping with offnine.

Processing Time
All orders are processed within 1–2 business days.
Orders are shipped Monday through Saturday. We do not ship on Sundays or U.S. federal holidays.

Shipping Rates & Delivery Estimates
As part of our grand opening, we are currently offering free shipping on all U.S. orders for our launch item.
Estimated delivery time within the U.S. is 1–5 business days depending on your location.

Domestic Shipping
We ship within the U.S. using standard shipping.

International Shipping
We currently ship to selected international destinations.
Shipping fees are the responsibility of the customer and will be calculated at checkout or confirmed upon request.
Please note that any customs duties or import taxes, if applicable, are also the responsibility of the customer and are not included in the product or shipping cost.
If your country isn’t available at checkout, feel free to contact us at @offnineofficial and we’ll check availability for you.

For customers in Korea: the courier may ask for a personal customs clearance code (PCCC) for delivery.
This is a normal part of the customs process, and it can be easily obtained through Unipass (unipass.customs.go.kr).

Order Tracking
Once your order has shipped, you will receive a tracking number via email.

Delays
Shipping delays may occasionally occur due to high order volumes, customs clearance, or unforeseen factors.
We appreciate your patience and understanding.

If you have any questions about your order or shipping, please reach out to us at @offnineofficial.